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Frequently Asked Questions

Everything you need to know for a thoughtful landing.
Didn’t find what you’re looking for or have further questions?

What are your check‑in and check‑out times?

Check‑in begins at 3:00 p.m., and check‑out is at 11:00 a.m.
If you need a little more time, we’ll do our best to accommodate you.

Can I request a late check‑out?

Late check‑out is possible based on availability. For this reason, we encourage requesting late check-out while booking.
For unplanned late check-outs, a fee of USD $150 is applied until 3:00 p.m. After that, the full nightly rate applies.

Can I request an early check-out?

You’re welcome to check out early if needed, but please note that refunds are not offered once check-in has been completed.

Is breakfast included with my stay?

Yes. Each morning begins with a complimentary elevated continental breakfast, crafted from fresh, local ingredients.

What in‑room amenities will I find at Zoazo?

Every room is designed with both comfort and elegance in mind, featuring high‑quality mattresses, a Nespresso coffee and espresso maker, and eco‑friendly touches. You’ll find a full amenities list here

Are connecting rooms available?

Yes. One of our King rooms connects to a Twin room, which may be reserved separately or together as
a Family Suite.

Do you offer laundry or dry‑cleaning services?

Yes, laundry and dry‑cleaning services are available on request.

Can I arrange spa or wellness services during my stay?

Absolutely! Through our dedicated concierge, we can connect you with trusted local providers offering
massages, nail care, hair styling, and more.

Is parking available nearby?

Yes, secure parking is available close to the property. Details can be confirmed when booking.

Can I arrange a car service to and from the airport?

Yes. We’re pleased to offer airport pick‑up and drop‑off for a fee. Please let us know your travel details in advance.

Does Zoazo have a gift shop or boutique?

Yes. Our boutique gift shop offers handpicked souvenirs and local treasures to take a piece of Zoazo home with you.

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